Contact Centers & Unified Comms — IContact
The IContact platform — cloud or fully on-premises
- Cloud or fully on-premises contact centers
- Scalable enterprise PBX/VoIP telephony
- IVR flows, queueing, recording, and live wallboards
Maxpert Digital · Saudi Arabia
Integrated technology solutions that drive your digital transformation
From carrier-grade contact centers to AI agents and ZATCA-ready ERP — Maxpert Digital designs, builds, and operates the systems Saudi organizations run on.
Serving government, healthcare, and enterprise across the Kingdom
Trusted by regional and international organizations
About us
A decade of telecom-grade engineering. Now headquartered in Saudi Arabia.
Maxpert began in the UAE building communication platforms for operators and enterprises — contact centers, unified communications, and mobile value-added services processing millions of subscriber interactions. Maxpert Digital brings that same engineering depth to Riyadh: a Saudi entity, Saudi-hosted infrastructure, and solutions built around the Kingdom’s regulatory and cultural reality.
- 10+
- years in GCC telecom
- 8
- solution lines
- 2
- offices — Riyadh & Dubai
- 24/7
- managed operations
Our solutions
One partner. The whole stack.
Eight solution lines covering your digital journey from the contact center to the database.
AI & Intelligent Automation
Arabic-fluent AI agents
- AI agents for service & sales
- Speech-to-text and natural Arabic text-to-speech
- RAG architecture grounded in your own knowledge base
Enterprise ERP & Government Integration
ZATCA-ready, Saudi-tailored
- ERP tailored to Saudi workflows
- Native ZATCA Phase-2 e-invoicing (FATOORA)
- Integration-ready for national platforms and SSO
Healthcare Systems
HIS for hospitals, CMS for clinics
- Full HIS for hospitals, CMS for clinics
- Appointments, EMR, pharmacy, billing, insurance
- WhatsApp-first patient journeys with OTP login
Telecom, Messaging & VAS
WhatsApp API, SMS, IVR, USSD
- WhatsApp Business API done right (templates, 24-h windows)
- Bulk SMS & IVR for alerts and OTP
- Custom USSD gateways with a visual flow builder
Fintech & Value-Added Services
Wallets, billing, KYC APIs
- E-wallet backends & core banking modules
- KYC tier-upgrade APIs and onboarding flows
- Carrier-grade billing and subscription engines
Web, Apps & E-commerce
High-performance, bilingual
- High-performance bilingual e-commerce
- Mobile apps for iOS & Android
- Custom portals for institutions and individuals
Backend & Platform Engineering
Microservices, HA databases, APIs
- Microservices architecture
- High-availability PostgreSQL & Redis
- Custom API design, integration, and lifetime support
Cloud Services & Managed IT
Secure cloud, 24/7 managed operations
- Secure, scalable cloud solutions for your data
- Comprehensive managed IT: monitoring, support, maintenance 24/7
- Backup and disaster-recovery planning
Cybersecurity Solutions
Proactive protection for your infrastructure
- Advanced security protocols and data encryption
- Real-time threat monitoring and incident response
- Network access control and vulnerability assessment
Unified Communications & Collaboration
Intact — our UC platform
- Intact — our enterprise unified-communication platform
- High-quality video and audio conferencing
- Messaging and file-sharing integrations
PTT & PoC Solutions
Instant comms for field teams
- Push-to-talk over cellular networks
- Group and channel management for field teams
- Built for security, logistics, and field operations
Broadband Wireless Solutions
High-reliability site connectivity
- High-capacity wireless links between sites
- Coverage where fiber can’t reach
- Full network design, deployment, and maintenance
Mobile VAS & Content Services
Subscription and content services for operators
- Interactive SMS and subscription services
- IVR content portals, contests, and polls
- Mobile-optimized content web portals
Demo center
Don’t take the brochure’s word for it.
Enter a live sandbox with your own login, or book a guided session with one of our engineers. Fifteen minutes in the system beats fifty slides.
E
● Live sandboxERP + ZATCA e-invoicing
Full cycle: procurement, sales, inventory, and ZATCA-compliant e-invoicing.
H
● Live sandboxHospital Information System
Appointments, EMR, pharmacy, insurance — on realistic seed data.
S
● Guided onlySmart Contact Center
PBX, queues, and an Arabic-speaking AI agent — in a guided session with an engineer.
Why Maxpert
Why Maxpert Digital?
Every pillar maps directly to a Vision 2030 program.
Built for Vision 2030
ZATCA e-invoicing and integration-ready ERP for Digital Government; HIS platforms for the Health Sector Transformation Program; wallet and KYC infrastructure for the Fintech Strategy; Arabic-first AI agents — with Saudi hosting that counts toward local content.
On-premises when it matters
Government and healthcare workloads can run entirely inside your perimeter — including offline-capable contact centers and air-gapped deployments. Cloud is a choice, not a requirement.
Carrier-grade DNA
Our engineers cut their teeth on operator-side systems: billing, messaging, USSD — systems that cannot go down and survive national campaigns.
One team, end to end
Architecture, build, integration, and 24/7 managed operations from the same engineers — no hand-offs, no finger-pointing.
Testimonials
What our clients say
Real success stories from partners who run on Maxpert systems
IContact made handling thousands of calls and messages effortless — and support is fast and local.
We moved to a ZATCA-compliant ERP in weeks and started issuing e-invoices with zero friction.
The WhatsApp patient journey transformed our experience — booking, reminders, and results in one channel.
Let’s build what’s next.
A 30-minute call with an engineer — not a salesperson. We’ll map your requirements to an architecture and a number.
Contact us